At Jet Casino, protecting your personal and financial information is central to how we operate our platform for players across Canada. Our Jet Casino privacy policy explains how we collect, use, and safeguard the information you share with us when you register, deposit, play, or contact our support team. We rely on established verification and payment procedures to confirm your identity and process transactions accurately. This page outlines what data we gather, why we gather it, and how you can reach out if you have questions about your account or your privacy.
The Information We Collect
When you create an account with us, we ask for basic personal details such as your full name, email address, password, and country of residence. This information is collected during registration and used to set up your player profile. Before you can withdraw funds, we also ask you to confirm that you are of legal gambling age and accept our terms and conditions, and in some cases you may need to complete additional profile details such as your address and phone number.
To meet standard identification and verification checks used across our industry, we may ask you to provide a government-issued photo ID, such as a passport or driver's license, along with proof of address, like a utility bill or bank statement. If you request a withdrawal, we may also ask for proof that you own the payment method connected to your account, such as a photo of your card or a screenshot of your e-wallet or crypto wallet.
Financial information is collected whenever you deposit or withdraw funds through the payment options available on our platform, including Interac, bank cards such as Visa or Mastercard, and cryptocurrency transactions made through services such as Binance Pay. Details connected to these transactions, including payment references and wallet information where applicable, are recorded so that your deposits and withdrawals can be processed correctly.
How We Use Your Data
We use the information we collect to operate your account and provide the services you expect from us. This includes verifying your identity, setting up and managing your player profile, and keeping your account details current. Financial data tied to Interac transfers, bank card payments, and cryptocurrency transactions is used specifically to process your deposits and withdrawals and to confirm that the payment method belongs to you.
Identification documents and account activity are also reviewed as part of standard fraud prevention checks. These checks help confirm that the person accessing an account is its rightful owner and that transactions follow expected patterns.
Our approach to Jet Casino data protection in Canada is shaped by the conditions attached to our licence issued under the Curaçao Gaming Authority. This means certain records, including verification documents and transaction history, may need to be reviewed or kept on file to meet requirements set by our regulator. Where information is requested as part of a licensing or compliance review, we refer to the data already held on your account to respond to that request.
Data Sharing and Third Parties
We share personal and financial data only where this is necessary to run our platform and meet our obligations. This includes payment providers connected to the methods you choose, such as Interac, card processors, and cryptocurrency services like Binance Pay, which need certain transaction details to complete your deposits and withdrawals. Game providers used across our slots, table games, and live dealer lobby may also process limited account or session data as part of delivering gameplay.
Because we operate under a licence from the Curaçao Gaming Authority, we may also share information with our regulator or other relevant authorities where this is required as part of licensing obligations or compliance reviews. Any sharing of your data is tied to one of these operational, payment, or regulatory purposes rather than being open-ended.
Data Security and Retention
We apply security practices intended to protect personal and financial information while it is stored and processed on our systems, including limiting access to account and verification data to those involved in supporting, verifying, or reviewing your account. Payment details connected to Interac, bank cards, and cryptocurrency transactions are handled through the relevant payment provider's own processing systems as part of completing your transaction.
We retain personal and verification data for as long as needed to support your account, respond to withdrawal or verification requests, and meet obligations connected to our Curaçao licence. Where a specific retention period is not fixed, we keep records for the length of time reasonably required to satisfy these account, transaction, and regulatory needs.
Your Jet Casino Data Privacy Rights
As a Jet Casino player, you can ask us about the personal information we hold on your account, request that outdated or incorrect details be corrected, or ask about closing your account. Requests like these are reviewed in line with our obligations as an operator licensed under the Curaçao Gaming Authority, and any identification or verification documents on file may be used to confirm that a request comes from the account holder.
If you have questions about how your data is handled or want to update details on your profile, our support team is available through live chat, which operates around the clock. You can also reach us by email or phone, using the contact details listed in your account or on our support page. For account-specific changes, you can also use your account settings to review and update certain personal details directly.